Return

1.) Procedures and procedures.

Pursuant to art. 45 and following of Legislative Decree 21/14, If the customer is a final consumer, he has the right to withdraw from the purchase contract.

1.1 The Customer may exercise the right of withdrawal, Within 15 (Fifteen) calendar days, through the Return procedure available in the shopping area of ​​the personal profile registered on the site or through the means of communication available to the Customer.

1.2 In the event of withdrawal from the contract, the payments made to Pelletteria Marant will be refunded, respecting all the terms set out below:

2.) Conditions.

Return shipping costs are at Your cargo , Marant only refunds the returned item.

2.1 The deadline is met if the consumer sends back the goods before the expiry of the period of fifteen days .

2.2 Marant can withhold the reimbursement until it has received the goods in accordance with the provisions of art. 56 of the Legislative Decree 6 September 2005, n. 206 - Consumer Code.

2.2 Below are described in detail each procedure to get the return accepted in the best way.

3.) Procedure.

Briefly the procedure for making your return will be described

Contact customer service at e-mail customercare@pelletteriamarant.com and submit the "Return" request on the site, with the reason for the return.

The disposable tag is perfectly intact and, therefore, has not been removed from the product and each product to be returned is in the same condition in which it was originally sent to you and must be packaged neatly and it has not been used and / or washed and / or treated in any way . Protective boxes and envelopes must be the same as the shipping ones.

The customer must send the package at his own expense, by insured courier.

Once the package is received, the goods will be checked and the refund will be made only afterwards

On request the customer send the goods independently with his own courier, but we strongly recommend a insured and tracked shipping , as in case of loss or damage, Marant assumes no responsibility.

4.) Exchange of goods.

4.1 The exchange of the goods is considered as RETURN , and therefore will be treated as such. The costs for the collection and the new shipment are at your expense.

4.2 Exchange is no longer possible after 15 (fifteen) days.

4.4 Any price differences, service payments or partial refunds, if not granted, the same means of payment will be used at the time of your order.

5.) Notes.

The address of the return is: ITALY 

Via Madonna delle Grazie, 46 - 83025 Montoro (AV)

General Conditions of Sale, are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, on the consumer code in Chapter I “Consumer rights in contracts”.

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