All online stores, according to the new European law, must include the following link to the online dispute resolution platform of the European Commission: .


Pelletteria Marant is not a member of any Group, Institution or Alternative Dispute Resolution Platform and DOES NOT ACCEPT to use them, as it directly solves problems arising with customers , through all social channels (Facebook, Instagram), WhatsApp number, and email (

What is the ODR platform?

The ODR platform

The European Online Dispute Resolution (ODR) platform is made available by the European Commission to make online purchases safer and fairer through the use of valid resolution tools. disputes.

If you are in the EU, Norway, Iceland or Liechtenstein, you can use it to find the best solution to the problem you have had as a consumer, discuss a solution to your problem directly with a professional or arrange a dispute resolution body to handle your case.

The ODR platform is not connected to any professional

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