RESOLUTION OF EUROPEAN DISPUTES

All online stores, according to the new European law, must include the following link to the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr/.

ATTENTION

Pelletteria Marant is not a member of any Group, Institution or alternative dispute resolution Platforms and DOES NOT ACCEPT to use them, as it directly solves the problems that arise with customers, through all Social channels (Facebook, Instagram), WhatsApp Number, and email ( customercare@pelletteriamarant.com)

What is the ODR platform?

The ODR platform

The European online dispute resolution platform (ODR) is made available by the European Commission to make online shopping safer and fairer through the use of valid dispute resolution tools.

If you are in the EU, Norway, Iceland or Liechtenstein, you can use it to find the best solution to the problem you have had as a consumer, discuss a solution to your problem directly with a professional or agree on a dispute resolution body that deals with the problem. your case.

The ODR platform is not connected to any professional

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