Frequently Asked Questions

How much does shipping cost?

In Italy, it is always free, with insured express courier. For international shipping, the cost starts from €9.90 for the European Union: all details are on the Shipping page.

How long does delivery take?

Available goods are usually entrusted to the courier within 24 working hours; delivery generally takes 24/72 hours, a few more days for islands and less central areas. You always receive tracking via email.

Can I pay cash on delivery?

Yes. In addition to cash on delivery, we accept PayPal, credit, debit, and prepaid cards (including AMEX and Postepay), bank transfer, Scalapay, Google Pay, and Apple Pay, always through secure channels.

Can I return a product?

Yes, within 14 days of receipt, with the intact security seal and original packaging. All details are on the Returns and exchanges page.

How do exchanges work?

Like a return: return the product within 14 days and choose a new item of equal or greater value. Any difference becomes a voucher with no expiration date.

Are the bags made of real leather?

Yes, real Made in Italy leather. The materials of each product are indicated in the description. Slight variations in color and grain are natural characteristics of leather, not defects.

How do I care for my leather product?

Avoid water, direct heat, and prolonged sun exposure. When not in use, store it in its dust bag, away from sources of humidity.

I received a damaged or wrong product, what should I do?

Write to us within 3 days of receipt, attaching photos of the package and product: we will arrange for collection and replacement, free of charge.

How do I contact you?

Phone and WhatsApp +39 378 0862799, Monday to Saturday 9:30 AM - 1:00 PM and 4:00 PM - 8:00 PM, or customercare@pelletteriamarant.com (response within 24-48 hours).