Refund policy
1.) Methods and procedures.
Update: Digital withdrawal notice (Italian Legislative Decree no. 209 of 31 December 2025)
Pursuant to Article 54-bis of the Italian Consumer Code, in force from 19 June 2026
We guarantee the right of withdrawal both through the guided digital procedure introduced by the new law of 19 June 2026 and through all the other methods already offered to our customers.
Registered customers can start a return immediately from the "My orders" section by clicking the "Want to return this product?" button.
Customers who purchased without an account can use the dedicated online form, entering their email address and order number at this link:
[ -- SEND A RETURN REQUEST -- ]
The other fields are only there to complete your details or to ask for further information; they are not required to open a return request.
The form can also be used by registered customers who prefer not to log in to their account.
You do NOT need to register on the site to request a return if you have never created an account or ordered as a guest.
Return requests made by email or WhatsApp also remain valid.
To proceed with a return, both registered customers and guests must meet all the conditions set out below on this page:
Pursuant to Articles 45 et seq. of Italian Legislative Decree 21/14, customers who are consumers have the right to withdraw from the purchase contract.
1.1 Customers may exercise their right of withdrawal no later than 14 (fourteen) calendar days, using the return procedure described above or the communication channels available to customers (WhatsApp and email).
1.1b Personalised products (e.g. initials or other modifications) CANNOT be returned.
1.2 In the event of withdrawal, payments made to Pelletteria Marant will be refunded, subject to all the terms set out below:
2.) Conditions.
Return shipping costs are payable by you; Pelletteria Marant refunds only the item returned.
2.1 The deadline is met if the consumer sends the goods back before the end of the fourteen-day period.
2.2 Pelletteria Marant may withhold the refund until it has received the goods, in accordance with Article 56 of Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code).
2.3 Each return procedure is described in detail below.
3.) Procedure.
A brief description of how to make your return
The way to request a return is described in section 1.
You can also contact customer service directly at the email address: customercare@pelletteriamarant.com and send a "Return" request stating the reason for the return, or via WhatsApp and the other channels